Returned artworks must be:

• securely and appropriately packaged;

• returned in the condition in which they were received;

• sent back within the applicable return period.

For returns made simply because you changed your mind, the cost of returning the artwork is paid by the buyer.

Please take particular care when packaging original artworks, as you may be responsible for any diminished value caused by handling beyond what is necessary to inspect the artwork.

Following a valid withdrawal, the purchase price and the cost of the original standard delivery option will be refunded.

Any additional amount paid because you selected a delivery method more expensive than the standard option does not have to be refunded.

Sianartss may withhold the refund until the artwork has been received back or until you provide evidence that it has been returned, whichever occurs first.

As every original artwork is handmade and one of a kind, an identical replacement is usually possible. If your artwork arrives damaged, please contact me as soon as possible before returning.

Please provide clear, detailed photographs of the artwork, the damaged areas, and both the inner and outer packaging, and keep all original packaging while the issue is being resolved.

Depending on the nature and extent of the damage, an appropriate solution may include professional repair at no cost to you, a price reduction if you wish to keep the artwork, or a refund where repair is not possible or reasonable. We will discuss the most suitable solution together.

You can exercise your right of withdrawal by sending a clear statement to:

Sianartss
Email: anouksimonsartss@gmail.com

Please include your name and order number.

You may also use the following withdrawal form:

Model Withdrawal Form
Artwork/product:
Order number:
Ordered on:
Received on:
Name:
Address:
Date:

Last updated: 8 October 2026

Responsibility and contact
Sianartss is the artistic brand of Anouk Simons. For privacy questions or requests, contact anouksimonsartss@gmail.com

Orders, commissions and enquiries
When you order an artwork, request a commission or complete a contact or feedback form, we process the information you provide. This may include your name, email, billing and delivery addresses, order details, messages and commission reference images.

We use these data to fulfil orders and prepare requested commissions (contractual necessity), meet accounting obligations (legal requirements), and respond to general enquiries or feedback (our legitimate interest in customer support). Required fields are necessary to handle your order or request.

Payments are processed through [Stripe or Squarespace Payments]. Payment information is handled by the payment provider and, where applicable, the selected payment service, such as Klarna, under their respective privacy policies.

Necessary delivery details are shared with the chosen carrier, and relevant administrative information with Starterslabo or accounting providers where required…

Mailing list
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International transfers
Service providers may process data outside the European Economic Area. Squarespace uses the EU–US Data Privacy Framework and, where applicable, standard contractual clauses. Details are available in its Data Processing Addendum. Contact us for information about safeguards used by other relevant providers.

Retention
Invoices and legally required accounting records are retained for 10 years, calculated from 1 January of the following year.

General enquiries are retained for up to 12 months after resolution, unless needed for an ongoing complaint or legal claim.

Feedback may be retained and reused in anonymised form. Identifiable testimonials are published only with your permission and retained for that purpose until you withdraw permission or they are no longer used.

Your rights
Where applicable, you can request access, correction, deletion, restriction or portability of your data, and object to processing. Withdrawing consent does not affect earlier lawful processing.

Contact anouksimonsartss@gmail.com to exercise your rights. You may also lodge a complaint with the Belgian Data Protection Authority.

We do not make solely automated decisions that produce legal or similarly significant effects on you.